San Francisco Auto Repair

I took my car for oil change only. I called and they told me if I brought it in at 11:30, they would work on it right away. I was late and brought it in at 12:00. They told me before leaving it that their guys were going to lunch and that it would be ready around 2 pm and wanted to know if I still wanted to leave it there or come back. I was glad they offered me option. I left it there and they called me when it was ready.

I went to a different mechanic to get an estimate on all the things that were wrong with my car, they quoted me over $600 for an oil leak in two different places among other things. Damn. I bought my car for $800. I took it to B&W since my mom swears by them. Dropped my baby off, and they said yeah we'll check it out, it's $30 for an estimate but if you get the work done there it goes towards the job. Pretty standard.I got a call pretty fast, they said they couldn't find the oil leak, so they wanted to wash the engine. I figured what is $98 on top of $600, not much for a cleaner engine which was extremely grimy due to some tussles with the oil cap, and multiple years of having an oil leak. Post-engine cleaning they found the leak right away, my oil pressure switch what?, and the total was going to be $214. INCLUDING THE CLEANING. Hell yes, she no longer drips oil while parked, AND she passed the smog test. They easily could have charged me boatloads of $ and I would have paid it to make my baby happy. But $200? I was and still am exceedingly happy, and she's still running strong. I will be back. Probably soon. And hopefully I will get the nice brother.Lastly, if you're San Francisco rich and want all the frills and to pay too much, don't go here. They do what they need to do and do it well and for cheap. They didn't clean my car, or buff my rims, but they fixed the problem. For cheap.

All of my dealings with B&W have been 5 plus stars.There recommendation today proved to be a winner also.My 1989 Accord has 234,000 miles on it and runs great!Today they even let me slide on 62 cents. Which I thought was cool.Thanks- Simon The cat

My car needed an oil change and was right at 30k miles, so I started getting quotes for 30k maintenance service. I came across B&W Service Center in a Valpack mailer that advertised the 30k service at only $270, which was better than any quotes I had so far. After a quick check on yelp and a phone call to confirm the price with my vehicle 2006 Acura TL, I decided to try them out. I'm happy I did as their customer service is great, and they're very conveniently located next to a 12 bus stop allowing me to drop off the car and get tofrom work easily.

The 1986 Nissan truck had developed a unexpected and possibly dangerous habit of the engine dying out. Nothing like going down the freeway and your engine dies to convince you that repairs are needed urgently.Back to B &W goes the truck. It needs a new distributor I'm told. OK. A new one is put in and away I go. Except the engine dies about 15 minutes later. Uh oh. The shop is closed, so I wait about 5 minutes and take it back to the shop the next day. Bill and his crew work to figure out what's wrong with it. Finally, it's decided that a new fuel pump is needed. To B & W's credit, I wasn't charged for the labor for this second round of repairs, just parts. So I'm hopeful that the truck will be running smoothly and safely now.

I'm definitely a fan of independent auto shops, especially when the owners themselves provide the excellent and friendly customer service, such as B&W brake! Originally, I went to Ford for an inspection of my Ford Escape SUV and it turned out my car needed not only new brake pads, but also rotors. When Ford told me it would be $650 to replace, I was hesitant and asked around for a referral, which led me to B&W. Within minutes, B&W quoted me approximately $200 less than Ford did.B&W provided same day walk-in service and there were no surprises with the quoted price. After a couple weeks I noticed a noise that occurred only when getting off the freeway. So we brought the car in to B&W and Bill, the B in B&W, patiently listened to our brake concerns the noise and provided a thorough diagnostic as to what could be causing this. In short, B&W completely stood behind their work and completely replaced the brakes and rotors under warranty.

This place is great. I took my Toyota Corolla here for my 60,000 mile service in early 2008. There were no major problems that needed fixing and the car was fine. Then in May of 2009, I started smelling a burning smell in the car. I brought it back to B&W and Bill had it checked out for me. The mechanic spent over 2 hours checking everything and made a couple adjustments that he hoped would solve the problem smell. Bill noted that they had done the 60,000 mile service for me and told me that there would be no charge for fixing my problem smell. Amazing! Sure enough, the burning smell is now gone. Thanks Bill!

B&W is a first class operation. They are fair, honest and do high quality work.About two months ago I brought in my girlfriend's '98 Honda Passport because the key was stuck in the ignition. This is a common issue for the Passport model and is due to the ignition being locked because the shift lever behaves as if the gear isn't in 'Park', when it is. This can happen because of a loose cable andor a missing spring. During my first visit, the B&W team came up with an innovative way to solve the problem with no help from the official Honda dealership. The innovative approach: using a spring from a fountain pen to force the shift lever to recognize the gear is in 'Park' when the car is parked. Kudos for the MacGyver-esque approach.For this level of service, I was already impressed with B&W. When the same issue arose last night, I knew that I had to bring the car back to B&W. Once again, they didn't receive help from the Honda dealership. But they went online and figured out that Honda put out a repair procedure in 2001 for this issue and followed these instructions. When I came to pick up the car today they didn't even charge me for labor! What a nice gesture.It's safe to say that B&W has made a loyal customer of me. Brandy, Bill and the rest of the B&W team are some of the most considerate and thorough people that I have ever done business with. I strongly suggest B&W. Great job!

good place to go if you need a costly major repair or maintenance.

After being ripped off by Joe on 19th & Judah, we were recommended by a co-worker to try B&W. She had nothing but great things to say about them, and now I know why. To be honest, I don't know why I haven't reviewed them before as we have been going to them for awhile now. Especially this past month. I feel like we are part of their family, seeing as how we have spent $1400 for 2 visits in the last 3 weeks. We are trying to pass smog and we can't! We took it in about 3 weeks ago for a tune up thought this would fix the problem, we still didn't pass. We needed a tune up regardless so we weren't pissed for spending the money. Plus he fixed some other things that were wrong. We returned about 2 weeks ago and they fixed the problem having to do with the check engine light. However there was another problem with the trucks computer that wasn't showing up. Bill said our check engine light was off but right when they were going to return it to us, it turned back on...Ouch! Bill was so sweet in saying that if it is still on over the weekend to bring it back and he wouldn't charge us to look at it again. Well I am sure you can guess we were back in last Tuesday. They found the original problem and fixed it. They didn't charge us for labor, just the part which helped us financially. I get a good feeling from them, and it's weird to read the negative comments. Its so hard to tell in this industry who is honest and who isn't. So far they have been super cool with us they should be since they are taking our money, and I hope that others have a good experience. Let's just hope that we pass smog tomorrow. My review might change depending on the outcome ;