I am very lucky to have found B&W. They managed to figure out the odd, intermittent problems that sometimes crop up, things that the dealer never solved after years of "trying". Thanks to B&W, I'm still on the road after 170,000+ miles.When I bring my car in, generally before a long trip, they provide a prioritized list of the things that need attention, and are very understanding about putting some things off, and taking care of others immediately. My one caveat is that the morning crew is much more helpful than the late afternoon crew, which is largely there to help you pick up your car, and may not be able to answer any detailed questions.