I have been a customer for almost 20 years and have always been "completely satisfied" with the service, price and friendliness. I recommend B & W to all my friends. Once when I had an engine gasket problem on my father's car, it was suggested that I contact the manufacturer to see what they would be willing to do. B & W could have just done the job, but they were watching out for me. Their action saved my father over $1,100. Finding an auto shop one can trust is one of life's great challenges.