This is my second visit to B&W (last visit was in March of last year). My car is a 1990 Honda Accord, and over time some parts are bound to wear out. B&W quickly assessed my problem areas and called me with an estimate of the projected total cost later that same day. They not only confirmed that estimate after the job was done the following afternoon, but also gave me a $50 discount on the labor from a coupon posted on their website. Most important, because I was slightly delayed in getting to their location due to rush hour traffic, they not only called to confirm that I was on my way, but remained open an extra 15 minutes beyond their normal closing time (5:30 PM) until I was able to get there. The friendly and expert service cannot be beat. I would recommend B&W to anyone, and have done so before.