I have been bringing my car to B&W for over 15 years. They are not the least expensive, but they do good work and they are done on time. My recent visit was just a 75,000-mile check on my Highlander Hybrid. They gave me the heads up that I had some hoses that were nearing the end of their lives, but that I did not have to change them at this moment. Seriously, they are giving me the opportunity to get other opinions about the hoses. Who does that, anymore? B&W is a neighborhood fixture for a reason. They take care of us, their neighbors.