I'm definitely a fan of independent auto shops, especially when the owners themselves provide the excellent and friendly customer service, such as B&W brake! Originally, I went to Ford for an inspection of my Ford Escape SUV and it turned out my car needed not only new brake pads, but also rotors. When Ford told me it would be $650 to replace, I was hesitant and asked around for a referral, which led me to B&W. Within minutes, B&W quoted me approximately $200 less than Ford did.B&W provided same day walk-in service and there were no surprises with the quoted price. After a couple weeks I noticed a noise that occurred only when getting off the freeway. So we brought the car in to B&W and Bill, the B in B&W, patiently listened to our brake concerns the noise and provided a thorough diagnostic as to what could be causing this. In short, B&W completely stood behind their work and completely replaced the brakes and rotors under warranty.