My friend has long boasted about his mechanic and this morning in a pickle I phoned him for the name of said miracle mechanic. Totally enjoyed my scenic drive with B of B&W, while he listened to the screech I described. And this after getting some complimentary bodywork from W (of B&W), who simply bashed out the dent in my roof with his raw talent. I didn't have to wait at all. There was nothing intimidating about the place to me or the kids I had in tow. "Mom, can we watch?" they begged. B&W finished the work (earlier than they predicted) while I took the kids for Mission Pie. A very pleasant experience overall.