Had a sound coming from under the car. Took it to B&W in the morning. Charged me $120 to inspect it. Happens to be a rock or a nut in the exhaust/catalytic converter portion on the passenger side (Firebirds have two catalytic converters). He tells me I need to replace both the converters, and calls up the parts dealer and tells me they cost about $700 each. I check the part cost online on my phone and find that these converters for a 2002 firebird cost anywhere from $70 to $300 (depending on just a part or the whole kit), not $700 each. So, I paid him $120 for labor, all he did was raise the car on a lift and hit the bottom to figure out what was making the noise. He didnt open the exhaust/converter (which would have taken him all but 15 mins to do), he didnt offer to remove the nut or rock or whatever was clanking inside. Charged me a full hour of labor for raising a car on a lift and hitting the bottom? Definitely not a place I will ever goto again.
Hey Rakshan I'm sorry we didn't get off to a good start , the inspection charge was going toward the repairs , comparing factory original parts , is not a comparison , on your particular situation it's best to install factory original parts , it's not always we dealer parts but in this situation it definitely is the best choice ,it may not make me any friends but we were trying to do what's best for you. Again I'm sorry , if you have any questions please I've us a call.
- B & W Service Center